Customer Care

If you’re returning the product because we made an error, please email us at customercare@desertessence.com. We’ll promptly send you a prepaid shipping label to return the product to us.

SHIPPING CHARGES AND DELIVERY ESTIMATES

 

Merchandise Total*   FedEx Ground FedEx 3 Day UPS 2 Day
Under $44.99 $15.00 $18.80 $19.45
Over $45.00 FREE  $18.80 $19.45

*Excluding sales tax and shipping fees.

FREE SHIPPING

In order to qualify for free shipping, your order must meet the pre-tax purchase minimum ($45) after any applicable discounts have been applied, unless current promotions state otherwise. 

FEDEX GROUND

You will normally receive your order within 7 business days. There are certain times of the year where there may be slight delays. Please review the UPS.com website for further information on any delays they may be experiencing. Desertessence.com is not responsible for any shipping delays.

FEDEX 2 DAY

You will receive your items within 3 business days—1 day to process your order + 2 days shipping.

FEDEX 3 DAY

Your items will be delivered in 4 business days—1 day to process your order + 3 day shipping.

UNITED STATES POSTAL SERVICE (USPS)

You will normally receive your order within 10 business days. This option is only available for P.O. Box, APO, FPO, Alaska & Hawaii shipping addresses.

SHIPPING RULES AND RESTRICTIONS

We normally ship orders within 2 business days of receipt. All orders placed today will process the next business day. Due to an increase in shipments, we may be experiencing delays at the present time. Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays within the United States.

You may also choose to upgrade the shipping method for faster delivery, however additional charges will apply. See above for details. 

Desertessence.com is only able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place separate orders for each unique address.

SHIPMENTS TO ALASKA & HAWAII

Expedited shipping is not currently available. USPS Priority must be selected.

P.O. BOXES AND APO/FPO ADDRESSES

Most items may be shipped to a P.O. Box or Military APO/FPO address, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via United States Postal Service (USPS) Priority shipping. Expedited shipping is not available. 

INTERNATIONAL SHIPMENTS

Products purchased at Desertessence.com can only be billed or shipped to destinations within the United States. We regret we cannot ship to Puerto Rico and the US Virgin Islands at this time.

ORDER CONFIRMATION EMAIL

When your order is received, we will send you an email confirming your order.

TRACKING YOUR SHIPMENT

All packages sent via FEDEX will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. Please visit our Track Your Order page to view the status of your shipment. It takes approximately 24 hours from the time your order is shipped for the tracking information to be available with UPS. DesertEssence.com is not liable for any lost shipments. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with FEDEX.