Customer Care

Product Questions

Please contact us at customercare@desertessence.com or 800.645.5768 with any questions, comments or feedback. Someone from our Customer Care team will be in touch with you within 48 hours.

Payment Form

For credit card payments, we accept Visa, Mastercard and American Express.

Return/Replacement Policy

Your safety and well-being and that of our employees is our number one priority.  In response to the latest developments surrounding the Covid-19 Coronavirus, we are temporarily suspending all returns.  If any product does not meet our quality standards, please contact our customer care team at customercare@desertessence.com or 800-645-5768.  Thank you for your understanding.

Damaged Items or Our Error

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear; however, if damage occurred to the item(s) in your shipment, please email us immediately at customercare@desertessence.com. All damages must be reported within 48 hours of receipt.

For the fastest service, please provide the order number along with your email address and phone number. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you’re returning the product because we made an error, please email us at customercare@desertessence.com. We’ll promptly send you a prepaid UPS shipping label to return the product to us.

Shipping Charges and Delivery Estimates

Merchandise Total*   UPS Ground UPS 2nd Day UPS Next Day USPS
Up to $30.00 $6.95 $14.95  $19.95 $6.95
$30.01 to $50.00  FREE  $14.95  $19.95 $7.95
$50.01 to $75.00  FREE  $14.95  $19.95 $8.95
$75.01 to $100.00 FREE  $14.95  $19.95 $9.95
Over $100.00 FREE  $15.95  $20.95 $10.95

*Excluding sales tax and shipping fees.

Free Shipping

In order to qualify for free shipping, your order must meet the pre-tax purchase minimum ($30) after any applicable discounts have been applied, unless current promotions state otherwise. Orders will ship within 48 hours of being placed. You will normally receive your order within 7 business days. There are certain times of the year where there may be slight delays. Please review UPS.com for further information on any delays they may be experiencing. Desertessence.com is not responsible for any shipping delays.

UPS Ground

You will normally receive your order within 7 business days. There are certain times of the year where there may be slight delays. Please review the UPS.com website for further information on any delays they may be experiencing. Desertessence.com is not responsible for any UPS shipping delays.

UPS 2nd Day

You will receive your items within 3 business days—1 day to process your order + 2 days shipping.

UPS Next Day

Your items will be delivered in 2 business days—1 day to process your order + 1 day shipping.

United States Postal Service (USPS)

You will normally receive your order within 10 business days. This option is only available for P.O. Box, APO, FPO, Alaska & Hawaii shipping addresses.

Shipping Rules and Restrictions

We normally ship orders within 2 business days of receipt. All orders placed today will process the next business day. Due to an increase in shipments we may be experiencing delays at the present time. Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays within the United States.

You may also choose to upgrade the shipping method for faster delivery, however additional charges will apply. See above for details. Delivery times for UPS 2nd Day and Next Day shipping are based on the day we process the order. Please make sure to allow for this extra day when placing your order. Next Day and 2nd Day shipping available for in-stock items only.

Desertessence.com is only able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place separate orders for each unique address.

Shipments to Alaska & Hawaii

UPS Next Day, UPS 2nd Day and UPS Ground are not available. USPS Priority must be selected.

P.O. Boxes and APO/FPO Addresses

Most items may be shipped to a P.O. Box or Military APO/FPO address, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via United States Postal Service (USPS) Priority shipping. UPS Ground, 2nd Day and Next Day shipping are not available.

International Shipments

Products purchased at Desertessence.com can only be billed or shipped to destinations within the United States at this time.

Order Confirmation Email

When your order is received, we will send you an email confirming your order.

Tracking Your Shipment

All packages sent via UPS will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. Please visit our Track Your Order page to view the status of your shipment. It takes approximately 24 hours from the time your order is placed for the tracking information to be available with UPS. DesertEssence.com is not liable for any lost shipments. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with UPS. 
 

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Free Shipping

On Orders Over $30

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Free Samples

On Orders Over $30

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Need Help?

800.645.5768